Welcome to Sunnydaze Decor Store’s FAQ page! We’re here to help you create your perfect outdoor oasis. Below you’ll find answers to common questions about our products, shipping, payments, and more.
About Our Products
What types of outdoor products do you offer?
We specialize in high-quality outdoor living essentials including all-weather wicker and aluminum patio furniture, arbors, canopies, garden decor, fountains, fire pit sets, gazebos, greenhouses, and much more. Our collection is designed to transform any outdoor space into a beautiful retreat.
Are your products weather-resistant?
Yes! We carefully select materials that withstand various weather conditions. Our all-weather wicker is designed for durability, and our aluminum furniture resists rust. However, we recommend using protective covers for extreme weather conditions to prolong your items’ lifespan.
Do you offer assembly services for larger items like gazebos or pergolas?
Currently, we don’t offer assembly services. All items come with detailed assembly instructions, and most customers find them straightforward to assemble. For larger items, we recommend having assistance available during delivery and assembly.
Shipping & Delivery
How long does shipping take?
We process orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping: 10-15 business days via DHL or FedEx ($12.95 flat rate)
- Free Shipping: 15-25 business days via EMS (for orders over $50)
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.
How will I know when my order ships?
You’ll receive a confirmation email with tracking information once your order leaves our warehouse. You can use this to follow your package’s journey to your doorstep.
What should I do if my package is damaged upon arrival?
Please contact our customer service team immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
Returns & Exchanges
What is your return policy?
We want you to love your outdoor transformation! You have 15 days from the delivery date to initiate a return for any item. Items must be in original condition with all packaging. Please contact our customer service team to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your items to you ASAP. If you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Customer Service
How can I contact customer service?
Our friendly Raleigh-based team is happy to help! Email us at [email protected] for assistance with any questions about products, orders, or your outdoor design plans.
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 hours.
Still have questions? We’re here to help you create your perfect outdoor space! Contact us anytime at [email protected].