At Sunnydaze Decor Store, we want you to be completely satisfied with your outdoor living purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process to ensure your outdoor oasis meets your expectations.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original condition
  • Item must be in the original packaging
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following items from our product range cannot be returned or exchanged:

  • Composters & Rain Barrels (due to potential contamination)
  • Insect & Pest Control products (chemical safety regulations)
  • Grow Kits (live product restrictions)
  • Flowers & Plants (perishable nature)

Please note: Custom or special order items may also be non-returnable unless defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our customer service team at [email protected] within 15 days of receiving your order. Please include the following information in your email (or use our template below):

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Sunnydaze Decor Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product)]
Attachments: [Photos of damaged/defective items, if applicable]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Any additional information needed

Step 3: Package and Ship Your Return

Once approved:

  1. Securely package the item(s) in the original packaging
  2. Include all original accessories and documentation
  3. Clearly mark your return authorization number on the package
  4. Ship to our return center at:
    Sunnydaze Decor Returns
    4411 Jennifer Lane
    Raleigh, NC 27601
    USA

Return Shipping Costs

For returns due to our error or defective items: We will provide a prepaid return shipping label.

For other returns: Customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution

Exchange Process

For exchanges:

  1. We will ship your replacement item once we receive your return
  2. If the exchange item is of higher value, you’ll be charged the difference
  3. If the exchange item is of lower value, we’ll refund the difference

Standard shipping rates apply for exchange shipments unless the return was due to our error.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We will arrange for a replacement or refund

Questions?

Our Raleigh-based customer service team is happy to help with any questions about our returns policy or your specific return. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Phone Number]
Hours: Monday-Friday, 9am-5pm EST

Thank you for shopping with Sunnydaze Decor Store for your outdoor living needs. We’re committed to ensuring your complete satisfaction with our premium outdoor products.