At Sunnydaze Decor Store, we’re dedicated to creating your perfect outdoor oasis with premium patio furniture and garden essentials. Our shipping and returns policies are designed to make your shopping experience as seamless as possible.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We want you to love your Sunnydaze outdoor products. If you’re not completely satisfied, we offer a simple return process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Composters & Rain Barrels (potential contamination)
  • Insect & Pest Control products (chemical safety regulations)
  • Grow Kits (live product restrictions)
  • Flowers & Plants (perishable nature)

Custom or special order items may also be non-returnable unless defective.

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of delivery. Include:

  • Order number
  • Item(s) to return
  • Reason for return
  • Photos if item is damaged/defective

Step 2: Receive Return Authorization

Our Raleigh-based team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any additional information needed

Step 3: Ship Your Return

Once approved:

  • Repackage item securely in original packaging
  • Include all accessories and documentation
  • Mark package with return authorization number
  • Ship to:
    Sunnydaze Decor Returns
    4411 Jennifer Lane
    Raleigh, NC 27601 USA

Refund & Exchange Details

Shipping Costs

  • Our error/defective items: Prepaid return label provided
  • Other returns: Customer pays return shipping (we recommend trackable service)

Refund Processing

After we receive and inspect your return:

  • Refund processed within 3-5 business days
  • Issued to original payment method
  • Credit card/PayPal refunds appear in 5-10 business days (varies by institution)

Exchanges

  • Replacement ships after we receive your return
  • Price differences will be adjusted
  • Standard shipping rates apply unless return was our error

Damaged or Defective Items

If you receive a damaged item:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange replacement or refund

Need Help?

Our friendly customer service team is available:

  • Email: [email protected]
  • Phone: [Customer Service Phone Number]
  • Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing Sunnydaze Decor Store for your outdoor living needs. We’re committed to helping you create beautiful, lasting outdoor spaces with our premium products.